The tan walls along with red, green, and tan tiles on the floor make this subway more Italian-looking than most. This specific establishment of Subway marks a relatively new one. 15-20 people wait patiently in line while the roar of the Commons continues just right above Subway. Included in the noisiness, contains the communication between the customer and employee working their way through the creation of the sub. Constant talking back and forth and seeing the employee quick to action. Posters hang on the walls, and a board full of different subs go across up above where the employees work. Organized in categories based on their price. 6-inch subs range from $3-$4, regular foot long subs priced around $5, and signature foot longs vary from $6-$7. Also, The choice of "flatizzas", soup and salads all included. Advertisements about party subs and other items also pop up throughout the board. |
| Customers have 6 different kinds of bread to select from. |
Victor, an employee at subway, has started his shift at 11 o'clock. Or otherwise known as the start of the daily "lunch rush". Victor has no time to hesitate and starts to work immediately. A total of 4 employees work in a shift, 3 in the assembly line to quicken the process of sub-making, like a well oiled machine. The other lone worker prepares fresh bread and helps out when needed. What a customer doesn't see will be the preparation of the bread. This requires rolling the dough into strips and baking it in the oven located in the back of the Subway to make warm fluffy bread. Every worker wears a green polo and a black hat with Subway marked across the front of it. The assembly line contains three different parts to sub-making. One that proposes, "What bread would you like?". The customer responds and the employee grabs the type of bread and slices the middle of it to open it up. Also, the same person applies the main meat and cheese on the sub. Then finally he or she asks if the sub shall be toasted. They put the sub in the toasting machine or slide it to the next employee and help the next customer in line. Next, will be the employee who questions, "What veggies would you like?" The customer selects the perfect combination of vegetables and spreads to top off their perfect sub. The employee then wraps the sub in paper and tapes it up. Lastly, someone rings you up at the register. This employee tells the customer, "Would you like chips or cookie and a drink with your sub?" Then they add up the total amount due. All of this happening before them, students wait patiently for the line to keep moving and most of them keep watching the workers make people's subs. Listening to the repeated questions.Victors and his fellow employees have been required to ask these questions because they want to ensure that a person had complete control in what they want for their sub. Each question will be based on which part of the line the employee will be working at. A customer might not know how Subway prepares fresh bread, meat, lettuce, and all the other fixings people can imagine before every day starts. The meat and cheese stay fresh while stored in the refrigerator, Also, the cut up veggies store go into the fridge as well. Victor and his co-workers must be reponsible in keeping these things cooled and fresh. This means every day everything upholds freshness. Hence the slogan, "Eat Fresh".
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| All vegetables are cut up fresh every day before served to customers. |
When it's the customer time to finally choose what he or she wants, their answers come out quick and confident. Customers tend to lean over and glare down through the glass, looking at what can possibly be in their sub. As the sub slides down the assembly line, so do the customers. Never looking away for a second. Finally, the sub making finishes and one very happy customer walks away with their own masterpiece that they will enjoy greatly.
The employees and Victor, listen to everything that the customers says and does it to the best of their ability. Employees have a sense of sleight of hand and move their hands superbly quick. Victor expresses how working requires little room for error when busy and can make the job stressful. Employees can't mess up and they have to move quickly. After finishing a sub, another one sneaks right behind that one. This repetitiveness and fast-paced style of making subs can lead to employees getting annoyed and mad at each other. Whether an employee moves slow, or works fast and sloppy, Victor reiterates while thinking of his own experiences of tension during work. In order to lessen stress and arguments, new employees require the training that Subway provides. Victor went in on a non-busy hour and focused on what a veteran employee was doing at each step of the sub-making process. This training ensured Victor in having the skills required to be a Subway employee. This also helps when Subway's busy and enables the employees to work fast and efficient.
Under all these circumstances, Subway employees like Victor require attributes such as being cooperative and being a good listener, and let the customer be in control. Victor enjoys working at Subway, for the most part. Even after some of those hectic "lunch rushes" and everything in between. Thus people should respect the fact they work fast and efficient during which they take commands from strangers. Also, doing it with kindness and a smile on their faces.
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